Return Policy

Waloo Products Return Policy Applies To Website Orders Only.

Order the wrong thing? No Longer Need it? Want to return it? Not a problem.

If you purchased a product directly from Waloo Products through our website,, and you’re dissatisfied for any reason, send it back within ten (10) days of purchase for your refund. The product must be in the new, unused condition & must be in its original packaging. A restocking fee will apply to any item received that isn't in the conditions stated above. Please be sure to email us for a RA Number. Any shipping fees incurred on your original order will not be refunded.

Waloo is not liable for products that are damaged or lost in transit when being returned. We recommend that you ship your returned products to us with a trackable shipment method. We will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase. Waloo will not provide a refund for a product that is received more than ten (10) days after the date of delivery. We also don't provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.